S4M Stars – Ludovic Garnier, Knowledge Base Content Manager

By Nawal Es-sdiqui S4M Stars Comments Off on S4M Stars – Ludovic Garnier, Knowledge Base Content Manager

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We’re a growing team, dedicated to making S4M the leading drive-to-store platform worldwide. Every day, we create, code, design and improve our platform to give our customers the best drive-to-store experience possible. At S4M, we love what we do and the people we do it with. Get to know us!

What does it mean to be Content Manager?
In my opinion, knowledge and intelligence are the foundation of workplace productivity and business efficiency. As we are a worldwide company, it’s interesting to develop a common culture and language across the globe. For example, a sales member in the US will provide nearly the same S4M offering as a sales member in Europe or Asia. As knowledge content manager, I’m here to reduce risks and operational costs while improving efficiency across S4M. For example, I work closely with the Operations Manager to onboard new hires and assist them in their learning journey, especially at the early stages of their career. With People Managers, we collaborate to better serve new hires with training and face-to-face meetings to make sure that they understand the organization, the market and skills to ramp-up as soon as possible in their job.

How would you describe yourself?
I’m a curious person, focused on creating a learning organization. As I’m learning every day from my peers, I ask them tons of questions to better understand what they do and how I can contribute to make the onboarding process less time-consuming. As content manager, sharing pertinent and actionable knowledge with the teams is a great way to create a culture that fosters employee fulfillment and enhances their skills.

If you could switch positions with a colleague, who would it be and why?
It would be with Christophe Collet, our CEO and founder, because I decided to join S4M not only for its tech which I believe is a game changer, but also for the people who created it. Also, as I am very curious, I want to know everything about the company and what happens at the top.

What’s your most useful skill?
I’m a good listener and interviewer. During workshops, I always listen actively and question the expert to better understand how, why and how and discover the “secret sauce” of a sales member. This golden rule applies to other positions of course. That way, I’m able to share knowledge at a global scale with the learning community.

 

S4M Stars – Ludovic Garnier, Knowledge Base Content Manager

 

What’s the craziest object you have on your desk?
Besides plants, I have a ninja turtle on my desk. I found it funny when a colleague told me I looked like one of them as I sometimes wear a brown jacket. It’s Donatello, the nerdy guy in blue behind the screen who’s also an ace in the field.

What do you like most about your job?
The co-authoring part and being the facilitator during a workshop to share even more relevant information. I don’t produce content on my own. It’s always with an expert, a champion in their area of expertise, that I start to write a training. It’s not from scratch but it’s from people, S4Mers, and I like it! That way, the learning community is aware that content is always double-checked by an expert and doesn’t come out of my hat, like magic.

Who’s your favorite historical character?
That would be Winston Churchill. He was a very talented writer, speaker and painter. “Courage is going from failure to failure without losing enthusiasm” is one of my all-time favorite quotes. It follows one of the aspects of knowledge management such as “lessons learned”. You can tolerate failure as long as you are successful in the long run.

And your favorite superhero?
Tintin’s world by Hergé is still a must-read, even now. This guy has multiple hats. He guesses everything and connects the dots to find the solution. He is adventurous and courageous and his riding, diving and many other skills make him my favorite superhero.

What can we find in your fridge?
My fridge is full of cheese and ham to make on-demand sandwiches! It’s one of my favorite foods and you can guess that it goes along with grape juice. I like to go to the local market on Sundays to find seasonal vegetables and fruits.
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